Kapplet unavailable for a single team member

Issue

Trying to run kapplets is failing for one of the team members. When clicking the link to ../ManagementConsole/kappzone/ an error message appears, saying: “an error occured, contact your administrator”. Just that, no error code, no explanation. Other team members (same machine, same MC, same kapplets) have no issue.

 

Cause

We're still investigating the cause of this issue, but it's most probably due to an error with the LDAP server.

 

Solution

We're still working hard to find a solution to this issue.

 

Level of Complexity 

Moderate

 

Applies to  

Product	Version	Build	Environment	Hardware
RPA	10.4

References

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Article # 3041488