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After installing Kapow 10.4 DTS the license server cannot be found.

Article # 307338 - Page views: 1131


Question / Problem: 

After installing Kapow 10.4 and DTS, the Kofax License Server cannot be found.

Checking the Kofax Licensing Service shows that the service is stopped. Starting the Service just produces the message:

"Error 1067: The process terminated unexpectedly".

The Windows Event log shows the following message:

"Could not start service: SALicSrv: Unable to create KSALicImp. (-2147221164 KSALicSvr Retrieving the COM class factory for component with CLSID {FACEF7D4-D92F-45A0-97B5-52D0D7B41DFA} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).) <Server: ... >"

Answer / Solution: 

This issue was solved by editing the registry key "(Default)"  under: HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{FACEF7D4-D92F-45A0-97B5-52D0D7B41DFA}\InprocServer32\ from empty to C:\Program Files (x86)\Common Files\Kofax\Licensing\Server\SALicImp.dll


Applies to:  

Product Version Category
RPA 10.4 Installation / Uninstall


Kevin Stiller  

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