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Application elements cannot be selected in Desktop Automation Workflow

Article # 3035869 - Page views: 12

Article # 3035869 - Page views: 12

Issue

Cannot Left Click and highlight any object in the Desktop Automation - Recorder View. Instead of one element being selected, the whole page/application/frame is selected.
The following errors can be found in the Desktop Automation service log:

  • Java Script Failed to Initialize
  • Java Access Bridge files are correctly installed into Windows system folders: False
  • Registry key SOFTWARE\JavaSoft\Java Runtime Environment does not exist
  • Java Access Bridge is enabled: False

 

Cause

Java Access Bridge not installed.

 

Solution

Install Java Access Bridge. Refer to the "Java Access Bridge" section in the Kofax RPA Installation Guide for detailed instructions.

https://docshield.kofax.com/RPA/en_US/11.0.0_qrvv5i5e1a/print/KofaxRPAInstallationGuide_EN.pdf

NOTE: This applies when the application being accessed through Desktop Automation is a Java application.

Level of Complexity 

Easy

 

 

Applies to  

Product Version Build Environment Hardware
Kofax RPA All      

References

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