Application elements cannot be selected in Desktop Automation Workflow

Symptoms

Cannot Left Click and highlight any object in the Desktop Automation - Recorder View. Instead of one element being selected, the whole page/application/frame is selected.
The following errors can be found in the Desktop Automation service log:

• Java Script Failed to Initialize
• Java Access Bridge files are correctly installed into Windows system folders: False
• Registry key SOFTWARE\JavaSoft\Java Runtime Environment does not exist
• Java Access Bridge is enabled: False

Cause

Java Access Bridge not installed.

Resolution

Install Java Access Bridge. Refer to the "Java Access Bridge" section in the Kofax RPA Installation Guide for detailed instructions.
https://docshield.kofax.com/RPA/en_U...onGuide_EN.pdf
 

NOTE: This applies when the application being accessed through Desktop Automation is a Java application.

Applies to: