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Attended Robot Failed to Start

308096

Summary

This Knowledgebase article details an issue related to running an Attended robot (Trigger robot)

More Information

Symptoms:

When attempting to call a robot using a trigger (on the Desktop Automation machine (DAS)), the robot fails to start.

The error notification is similar to:

clipboard_eee5de19c20831f1de0b88f09222b0761.png

and in the DAS logs show:

DEBUG DAS - Could not start trigger.  null . Management Console status:  nok

 

Cause:

This is a known issue in v10.5.0.0 and earlier and is related to the " Access-Control-Allow Origin" setting for the project containing the robot.

 

Resolution:
  • On the Management Console navigate to Admin > Projects
  • Open the configuration of the project containing the Trigger robot
  • Go to the Services tab
  • Make sure " Access-Control-Allow Origin" is empty (delete content and save the settings otherwise)
  • Restart DAS and re-try to call the robot.

Applies to:  

Product Version Category
RPA 10.5.0.0 and earlier Attended Automation

 

Author:  Delia Milchis

 

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