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Cannot login to Management Console after enabling LDAP

3011173

Symptom: 

After enabling LDAP, user(s) cannot login.

Resolution: 

Check the following:

  • LDAP is enabled in login.xml (<property name="useLdap" value="true"/>)
  • The user is a member of the admin group (defined in login.xml) or in a group that has rights to at least one project in Management Console (MC).
  • There are enough MC seats (see Knowledgebase #13384: Design Studio Seats vs Max Number of Users)

If neither of these apply, enable additional debug in Tomcat by following these steps:

  1. In Tomcat, navigate to webapps/ManagementConsole/WEB-INF/classes
  2. Open the logging properties file. Refer to the table below for filename based on RPA version:
    RPA version FileName
    v11.0 and Earlier log4j.properties
    v11.1 and Later log4j2.properties

     
  3. Change the tag for springframework from ERROR to DEBUG. Refer to the table below:
    RPA version Change
    11.0 and Earlier log4j.logger.org.springframework = ERROR
    to
    log4j.logger.org.springframework = DEBUG
    11.1 and Later

    logger.spring.name = org.springframework
    logger.spring.level = ERROR

    to

    logger.spring.name = org.springframework
    logger.spring.level = DEBUG


     
  4. Save the file and restart Tomcat
  5. Retry to login

With debug enabled, Tomcat will save the information in its own logs (the logs will contain the results for each of the LDAP queries in login.xml)

 

Applies to:  

Product Version Category
RPA All Management Console

 

Author:  Delia Milchis