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Cannot login to Management Console after enabling LDAP

3011173

Symptom: 

After enabling LDAP, user(s) cannot login.

Resolution: 

Check the following:

  • LDAP is enabled in login.xml (<property name="useLdap" value="true"/>)
  • The user is a member of the admin group (defined in login.xml) or in a group that has rights to at least one project in Management Console (MC).
  • There are enough MC seats (see Knowledgebase #13384: Design Studio Seats vs Max Number of Users)

If neither of these apply, enable additional debug in Tomcat by following these steps:

  1. In Tomcat, navigate to webapps/ManagementConsole/WEB-INF/classes
  2. Open the log4j.properties file
  3. Change

    log4j.logger.org.springframework = ERROR

    to

    log4j.logger.org.springframework = DEBUG
     
  4. Save the file and restart Tomcat
  5. Retry to login

With debug enabled, Tomcat will save the information in its own logs (the logs will contain the results for each of the LDAP queries in login.xml)

 

Applies to:  

Product Version Category
RPA All Management Console

 

Author:  Delia Milchis

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