Cannot login to Management Console after enabling LDAP

Issue

After enabling LDAP, user(s) cannot login.

 

Solution

Check the following:

• LDAP is enabled in login.xml (<property name="useLdap" value="true"/>)
• The user is a member of the admin group (defined in login.xml) or in a group that has rights to at least one project in Management Console (MC).
• There are enough MC seats

If neither of these apply, enable additional debug in Tomcat by following these steps:

1. In Tomcat, navigate to webapps/ManagementConsole/WEB-INF/classes
2. Open the logging properties file. Refer to the table below for filename based on RPA version:

   RPA version	FileName
   v11.0 and Earlier	log4j.properties
   v11.1 and Later	log4j2.properties

   
    
3. Change the tag for springframework from ERROR to DEBUG. Refer to the table below:

   RPA version	Change
   11.0 and Earlier	log4j.logger.org.springframework = ERROR to log4j.logger.org.springframework = DEBUG
   11.1 and Later	logger.spring.name = org.springframework logger.spring.level = ERROR to logger.spring.name = org.springframework logger.spring.level = DEBUG

   
    
4. Save the file and restart Tomcat
5. Retry to login

With debug enabled, Tomcat will save the information in its own logs (the logs will contain the results for each of the LDAP queries in login.xml)

 

Level of Complexity 

Moderate

 

Applies to  

Product	Version	Build	Environment	Hardware
Kofax RPA	all

References

Add any references to other internal or external articles

 

Article # 3040357