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Cannot login to Management Console after enabling LDAP

Article # 3040357 - Page views: 88


After enabling LDAP, user(s) cannot login.



Check the following:

  • LDAP is enabled in login.xml (<property name="useLdap" value="true"/>)
  • The user is a member of the admin group (defined in login.xml) or in a group that has rights to at least one project in Management Console (MC).
  • There are enough MC seats

If neither of these apply, enable additional debug in Tomcat by following these steps:

  1. In Tomcat, navigate to webapps/ManagementConsole/WEB-INF/classes
  2. Open the logging properties file. Refer to the table below for filename based on RPA version:
    RPA version FileName
    v11.0 and Earlier
    v11.1 and Later

  3. Change the tag for springframework from ERROR to DEBUG. Refer to the table below:
    RPA version Change
    11.0 and Earlier = ERROR
    to = DEBUG
    11.1 and Later = org.springframework
    logger.spring.level = ERROR

    to = org.springframework
    logger.spring.level = DEBUG

  4. Save the file and restart Tomcat
  5. Retry to login

With debug enabled, Tomcat will save the information in its own logs (the logs will contain the results for each of the LDAP queries in login.xml)


Level of Complexity 



Applies to  

Product Version Build Environment Hardware
Kofax RPA all      


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Article # 3040357