Design Studio Not Able to Acquire a License Error

Issue

When starting Design Studio, license acquisition fails with: "The Management Console is running, but Design Studio was not able to acquire a license. Version x.xx or Design Studio is not able to get a license from Management Console y.yy"

Cause

Older versions of Kapow require the same version of Design Studio and Management Console as well as Design Studio seats on the license activated in Management Console.

Solution

Install a version of Design Studio that matches Management Console and verify that sufficient Design Studio seats are availabe.

Level of Complexity 

Easy

Applies to