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ERROR OPENING Design Studio - ssojho64.dll" is called and EXCEPTION_ACCESS_VIOLATION

Article # 3036555 - Page views: 47

Issue

"C:\Program Files (x86)\Passlogix\v-GO SSO\Helper\Java\ssojho64.dll" is called and EXCEPTION_ACCESS_VIOLATION (0xc0000005 ) appears to be occurring.

 

Cause

Oracle called by JVM but not compatible.

This issue occurs to all RPA releases after the move from Oracle JRE to Open JRE

 

Solution

Some Google searches lead us to believe that Oracle Enterprise Single Sign-on is causing other Java-based applications to crash.

 

See, for instance, this bug registered on the Oracle website.

 https://support.oracle.com/knowledge/Middleware/2791640_1.html

 

Kofax suggests, either

 

1) Contacting Oracle support, to ask for a fix of their software, that would prevent it from crashing other applications, or

2) Disabling Oracle Enterprise Single Sign-on for our software.

 

Level of Complexity 

High

 

Applies to  

Product Version Build Environment Hardware
RPA All Open JRE Releases      

References

Add any references to other internal or external articles

 

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