Sometimes it is neccessary to get a trace of the packets coming across a customers network in order to determine where a problem exists that is preventing a robot from functioning properly.
To do this we recommend using the freeware Wireshark network trace application.
Follow these steps to install and use Wireshark to capture the data:
Go to wireshark.com and download/install the application.
Enable tracing by reviewing this URL…http://www.howtogeek.com/104278/how-...rk-to-capture- filter-and-inspect-packets/
Reproduce the issue in Kapow with tracing enabled.
Stop the trace and save the log file.
Send the Wireshark trace in to TS via the case including the IP of your server.
Keywords: Kapow pcap, Wireshark, Network, Trace, Kapow, Robotic Process Automation