Some files from BOX cannot be downloaded by using Chromium

Issue

Some files from BOX cannot be downloaded by using Chromium.

ZIP files with a size bigger than 25KB and TEXT files with a size bigger than 4B have the same problem.  However, the size and the type of the file doesn't seem to be related to this issue.

Cause

The possible root cause for this issue is that the TLS/SSL setting for the website (https://www.box.com) and the service responsible for the download (https://public.boxcloud.com/) are different.

Solution

The issue is solved by modifying the security setting about TLS/SSL of the server.

Level of Complexity 

Moderate

 

Applies to  

Product	Version	Build	Environment	Hardware
Kofax RPA	10.7.0.4

References

 

Article # 3040340