A problem has been encountered with a customization. How can this be resolved?
Customizations, even if delivered by Kofax Professional Services, are not part of standard Kofax support. If you are looking to modify a customization, or if you encounter a problem with an existing customization, and you require Kofax assistance to address it, you would need to contact Kofax Professional Services to request an engagement.
Kofax Technical Support would be unable to comment on or assist with customization related issues.
Details on Kofax Professional Services are available here: https://www.kofax.com/professional-services
Level of Complexity
Article # 3029398