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*** Archive *** KTA - When performing an Active Directory synch in KTA 7.x, what information is populated in KTA?

Article # 301912 - Page views: 399



When the SYSTEM Active Directory Synchronization is used, the following information will be populated in KTA:

  1. The username is populated in a domain\username format
  2. The Name is populated
  3. The e-mail address is populated
Note-Icon.png Note that the supervisor information is not populated. This is true for the manager themselves (they are not marked as a Supervisor) or for the employee (the manager is not designated in the Supervisor field).

Keywords: AD, Active Directory, Manager, Supervisor, resource, user