WebCapture performance could be affected by third-party software.
Best Practices for configuring Kofax WebCapture Service folder and file exclusions from scanning by third-party Security software such as Endpoint Agents, Monitoring software, and Anti-Virus applications.
Interference by third-party security software such as Endpoint Agents, Monitoring software, and Anti-Virus applications can negatively affect the performance of the Kofax WebCapture Service on a Kofax TotalAgility (KTA) or Kofax Front Office Server (KFS) scan station. Adding folder and file exclusions in the third-party Security software can resolve issues caused by such interference.
The following Folder exclusions are recommended as Best Practices:
Note: Unless WebCapture Service was installed to a custom location, all executable files listed below are located in the
The following Executable File exclusions are recommended as Best Practices:
Level of Complexity
Article # 3045579