Can KTA import an email containing an email with a pdf attachment?

Issue

Can KTA import an email containing an email with a pdf attachment?

Solution

Yes, as long as the following setting is checked in the Import Source->Advanced definition:

From the KTA Help for the various import settings:

Extract referenced MSG/EML files

Allows the import of the nested emails and EML/MSG files along with their attachments.

By default, TotalAgility allows the import of the main email and all types of attached emails in EML/MSG format. This is also applicable to the EML and MSG files which are referenced in the XML files.

This option is selected when upgrading TotalAgility from a lower version.

Note In case of an XML import, enabling the Extract referenced MSG/EML option when Import content is set to Only body is not a valid scenario.

Level of Complexity 

Moderate

Applies to