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Case How to close a case after a SLA

Article # 3050084 - Page views: 10


The actor A performs the activity X.
Then Actor B have to perform the activity Y within 90 days, and if so the flow goes ahead.
Otherwise, if the acivity Y has not been completed in 90 days, the case must be closed (e-mail notification and "end" of the entire case).

How can we perform this behavior?


Level of Complexity 



Applies to  

Product Version Build Environment Hardware
KTA 7.10      


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Article # 3050084
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