Question / Problem:
Are the KTA Session and Batch Session Timeouts based on idle time or from the time the session starts?
Answer / Solution:
The Session and Batch Session timeouts for Kofax TotalAgility are based on idle time, so as long as there is mouse and/or keyboard activity, the session will remain active. This was determined through testing by Tech Support as follows.
- Short Session and Batch Session Timeouts were created for 3 and 2 minutes respectively and 1 minute for the Warning alert.
- Continual processing allowed the session to remain active with no warning past the timeout period.
- The mouse and keyboard were then allowed to sit idle.
- After a couple of minutes, the warning pop-up window appeared warning that the session would timeout.
- The warning window was closed and work then continued for more than 10 minutes with no further warnings.
- The mouse and keyboard were then left idle again.
- The warning window appeared again, but nothing was done this time.
- After another minute or so the session timed out and the Workspace was automatically closed.