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Kofax

Configuration Utility options grayed out

Article # 3028581 - Page views: 88

3028581

Question / Problem: 

When launching the Configuration Utility from the KTAConfigurationUtility.exe, all the options are grayed or dimmed out.  

 

 

Answer / Solution: 

This occurs if the confirmation window prompt to stop KTA Services is hiding behind other windows.  You must confirm "Yes" or "No" for these options in the Config Utility to be editable.  Below is a screenshot showing the confirmation window.

confirmation window.png

 

 

Applies to:  

Product Version
KTA All

 

 

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