Skip to main content
Kofax

Capture Data Binary Storage - Provide valid connection string

When using Windows Azure Blob Storage you might run into an issue where the connection string is not accepted as shown in the error message screen shot
Article # 3026161 - Page views: 133

When using Windows Azure Blob Storage you might run into an issue where the connection string is not accepted as shown in the error message screen shot

Question / Problem: 

When using Azure blob storage  for storing your processed document and you have entered the correct connection string you might get the error message (pop up) shown below

Capture binary data storage1.png

 

Error after entering correct connection string

Capture binary data storage.png

Answer / Solution: 

This is due to the version of TLS been used and needs to be modified as per the steps provided below

Enter How to here:

  1. Run a fiddler trace. The result of the trace would show something like "The TLS version of the connection is not permitted on this storage account "
  2. If you are using TLS 1.0, TLS 1.1 and TLS 1.2 enabled on your environments.

    When TLS is used, it will start with the lowest - hence you get the above error message when you create a storage account with the Azure portal, the minimum TLS version is set to 1.2 by default thus it rejects the TLS 1.0 connection attempt,

  3. You have two options to modify the TLS

    Option 1 - Lower the minimum TLS required in the Azure Storage Account

    To configure the minimum TLS version for an existing storage account with the Azure portal, follow these steps:

    a. Navigate to your storage account in the Azure portal.
    b. Select the Configuration setting.
    c. Under Minimum TLS version, use the drop-down to select the minimum version of TLS required to access data in this storage account, as shown in the following image.
     

    Option 2 - Follow the steps in this link to add 2 registry keys

    The TLS version used by Azure Feature Pack follows system .NET Framework settings. To use TLS 1.2, add a REG_DWORD value named SchUseStrongCrypto with data 1 under the following two registry keys. (Make sure to backup this registry prior to making changes)

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\.NETFramework\v4.0.30319
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.0.30319

 

Applies to:  

Product Version
KTA 7.8.0

 

 

  • Was this article helpful?