There was no endpoint listening at https://mywebsite.ourname.ty.site.com/WcfDataService/DataServiceExt.svc that could accept the message.This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details

Question / Problem: 

I have installed Analytics for KTA. When trying to configure a menu item in KTA as described in the Admin manual, I got the following error

“There was no endpoint listening at There was no endpoint listening at https://mywebsite.ourname.ty.site-na...ServiceExt.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.”

Answer / Solution: 

-        Confirm if your Insight and KTA are installed as HTTPS or HTTP

-        If HTTPS, then go to next step

-        Confirm that you can open the Web service “DataServiceExt.svc“ on KTA and Insight servers as shown below

-        If the above url does not show “HTTPS” then you have not installed Insight as HTTPS and you need to perform the next step.

-        Run <installation folder>\Insight_6.1.0.\InstallationManager\Altosoft.InsightInstallManager.exe /I

Change configuration to use SSL (making sure to re-select the correct App Pool, because all settings are retained, except for that one).

Applies to: