DosadiLog for Logging KTA WebCapture Service TWAIN Communication

Issue

How to use DosadiLog to log communication between WebCapture Service and a TWAIN driver.

Solution

DosadiLog is a Diagnostic Logging utility that logs the communication between WebCapture Service and a TWAIN driver.  DosadiLog is provided by Atalasoft (from Kofax) on their EZTWAIN website.

To use DosadiLog to log communication between WebCaptureService and a TWAIN driver:

1. Download DosadiLog from Atalasoft's EZTWAIN website.
2. Run the downloaded setup.exe to install DosadiLog
3. Launch DosadiLog from the Dosadi program group in the Start menu.
4. Replicate the WebCapture Service behavior 
5. In DosadiLog, select Save As from the File menu
6. Save the dosadi.log file to the desired location
7. Zip up the dosadi.log file and attach the zipped package to the case for analysis.

Level of Complexity 

Moderate

Applies to  

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