DosadiLog for Logging KTA WebCapture Service TWAIN Communication

Issue

How to use DosadiLog to log communication between WebCapture Service and a TWAIN driver.

Solution

DosadiLog is a Diagnostic Logging utility that logs the communication between WebCapture Service and a TWAIN driver.  DosadiLog is provided by Atalasoft (from Kofax) as a part of the EZTwain Pro 4 Toolkit.
 

To use DosadiLog to log communication between WebCaptureService and a TWAIN driver:

1. Download the EZTwain Pro 4 Toolkit Installer from Atalasoft's EZTWAIN website.
    
2. Right-click the downloaded setup.exe file and select Properties
    
3. If the file is marked as Blocked, check the Unblock checkbox and click OK.
    
4. Run the downloaded setup.exe 
    
5. In the EZTwain Pro 4 installer's Select Components screen, select Developer Files to C:\Program Files (x86)\EZTwain4.
    
6. Launch DosadiLog from the EZTwain Pro 4 by Atalasoft program group in the Start menu.
    
7. Replicate the WebCapture Service behavior 
    
8. In DosadiLog, select Save As from the File menu
    
9. Save the dosadi.log file to the desired location
    
10. Zip up the dosadi.log file and attach the zipped package to the case for analysis.

Level of Complexity 

Moderate

Applies to  

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