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How to activate a KTA license

Article # 3041268 - Page views: 512

Issue

There are 2 ways of activating the license in a KTA environment.

  • Automatically - requires the license server to have internet access.
  • Manually - suitable for customers that do not have their license servers connected to the internet, or when there has been a problem with automatic activation.

Below are the instructions (for KTA 7.6 and above) for each one of the above.

 

Solution

First Activation

If you are on a new environment, during the Kofax TotalAgility setup you will be asked to configure your license server as shown here:

clipboard_e4dc039a20099d860abd04aabe96a0a1d.png

In case you don't specify the license information during the installation process, you will be prompted to activate the license as soon as you access the TotalAgility Designer the first time.

The screen you will be presented with is the one below.

lic1.jpg

The license server and port number might already be prefilled if  you provided this information.

If they aren't, you need to fill the License server box with either the machine name or the IP address of the server where the Kofax License Server service is running.

The port number by default is 3581.

Once you have filled those details in, click on the hyperlink "Set license server".

If the connection is successful, the machine ID of the license server will appear on the Machine ID field and the Serial Number and Product Code inputs will also become available.

At this point you can follow the instructions below depending on the type of activation needed.

Automatic First Activation
  1. Select the Automatic radio button in the screen.
  2. Enter the serial number and product code.
  3. Click on the Activate button

The license will now be successfully activated in your environment

Example:

Automatic Activation.png
 

Manual First Activation

If automatic license activation fails or the license server has no internet access, you can manually activate the license by getting a manual activation code from a Kofax website.

  1. Select the Manual radio button in the screen.
  2. Go to the Kofax manual activation site here: Manual Activation
    In the screen below enter the serial number and your email address and click Next.
    manual1.png
     
  3. If the license is recognized as a Software License, then the form will also ask for the product code and the machine id.
  4. The machine ID can be seen in the KTA license activation pop up screen shown in the image below next to the label Machine ID.
    Manual Activation.png
     
  5. Copy and paste that Machine ID into the form allocated field and click on the Submit button.
    manual2.png
     
  6. A large text box will appear containing the Manual Activation code you need.
    manual3.png
     
  7. This code can be copied to to clipboard and be pasted into the Activation Code box available in the license activation pop up when Manual option has been selected.
    clipboard_ea30f1f22d5dfbfa0aa9f4defad494c7a.png
Important-Icon.png

WARNING: It is important that the license code is copied exactly as displayed in the Webform. Any changes which are made to the code will result in an error. Also additional blank spaces directly before or after the code will lead to an error.

  1. Click on the Activate button

The license will now be successfully activated in your environment

 

Re-Activation
Automatic Re-Activation
  1. Go to "System > System Settings" and click on the option Reactivate license on Primary from the "License Server and Statistics" section.
    image.jpg
     
  2. Select the Automatic radio button in the pop up screen.
    image1.jpg
  3. The currently activated serial number and product code will already be filled out.  Enter the serial number and product code if not present.
  4. Click on the Reactivate button

The license will now be successfully activated in your environment

Manual Re-Activation

If automatic license activation fails or the license server has no internet access, you can manually activate the license by getting a manual activation code from a Kofax website.

  1. Go to "System > System Settings" and click on the option Reactivate license on Primary from the "License Server and Statistics" section.
    image.jpg
  2. Select the Manual radio button in the pop up screen.
    lic2.jpg
  3. Go to the Kofax manual activation site here: Manual Activation.  In the screen below enter the serial number and your email address and click Next.
    manual1.png
     
  4. If the license is recognized as a Software License, then the form will also ask for the product code and the machine id. 
    The machine ID can be seen in the KTA license activation pop up screen shown in the image below under the lable Machine ID.
    image1.jpg
     
  5. Copy and paste that Machine ID into the form allocated field and click on the Submit button.
    manual2.png
     
  6. A large text box will appear containing the Manual Activation code you need.
    manual3.png
     
  7. This code can be copied to to clipboard and be pasted into the Activation Code box available in the license activation pop up when Manual option has been selected.
    image3.jpg
Important-Icon.png

WARNING: It is important that the license code is copied exactly as displayed in the Webform. Any changes which are made to the code will result in an error. Also additional blank spaces directly before or after the code will lead to an error.

  1. Click on the Reactivate button

The license will now be successfully activated in your environment.

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
KTA 7.6 +      

 

References

N/A

 

Article # 3041268
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