Why can't I sort the columns in Workspace?

Issue

Why can't I sort the columns in Workspace?

 

Solution

It is because sorting is not enabled. 

1. Go to TotalAgility Designer >System > System settings >System >General.
2. Find Enable Custom Sorting.
3. Check the boxes to sort by:
   1. Work queue
   2. Workload
   3. Jobs
4. Save.
5. Restart the following services:
   1. Kofax TotalAgility IIS
   2. Kofax TotalAgility Coreworker
   3. Kofax TotalAgility Streaming Service
6. When editing a WorkQueue query, a new Sorting button is now visible, enabling sorting to be set for three columns.

 

Level of Complexity 

Easy

 

Applies to  

Product	Version	Build	Environment	Hardware
Total Agility	7.x
AP Agility	2.4+

 

References

 

 

 

Article # 3039612