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Kofax TotalAgility - New Designer is prompting to download Silverlight

Applies To

  • Kofax TotalAgility 7.8

Scenario

A customer had upgraded from v7.3 to v7.8.  When accessing the new Designer, they were prompted to download Silverlight even though the new Designer does not require this.

Cause

This was caused by the old Designer file Default.htm still existing in the folder \TotalAgility\Agility.Server.Web\Designer.  This wasn't removed by the upgrade.  Manually removing this old file from the directory resolved the issue.

Note:  This looks be an edge case and does not consistently happen for all upgrades.

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