Kofax TotalAgility 7.x
Behaviour / Question
Installing or upgrading KTA you find the KIC service is missing and a Product: Kofax - Message Connector -- Installation failed message in the application event log.
Known Causes / Background Example:
Resolution / Answer
Please run the following commands in CMD (Run as Administrator):
- Navigate to the “TotalAgility\KIC\Export\MC” directory, then type setup.exe /log MCIinstalllog.log.
- Run the command, progress thru the installation program until it fails.
- Check the MC Install log for the reason for the failed installation. If still unsure raise a ticket with Tech Support and attach the MC install log and screenshots.
*The setup.exe /log bootstrapper will also log the MC.msi and contains the same info as "msiexec /i MC.msi/l*v msi.log"
Keywords: Kofax TotalAglity,Message Connector, KIC,MC,Installation failed