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Kofax

Kofax Web Capture Install/Uninstall Errors Related to URL Registration and SSL Certificate Binding

If the Kofax Web Capture service cannot be installed (or uninstalled), one possible cause is that the installer is failing to add or remove certificates, URL namespace registrations, or SSL certificate bindings.

 

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Question / Problem: 

Is there a way to determine the state of the URL registration and SSL certificate binding that should be in place as part of the Web Capture Service installation?

Answer / Solution: 

When installing the Kofax Web Capture Service, the installer will import certificates, add SSL certificate bindings, and add URL namespace reservations.  When uninstalling, each of these elements is removed.  Under normal conditions, a problem during install or uninstall should cause a clean rollback to the original state.  However if for some reason these elements are in an inconsistent state, this may prevent the upgrade, uninstall, or reinstall of Web Capture. 

To gather details about the current state of these elements, run the below script which will output the information to WebCaptureInstallDetails.txt in the folder the script is run from.

WebCaptureInstallDetails.zip

cd /d %~dp0
set log=WebCaptureInstallDetails.txt
echo Web Capture Install Details > %log%
echo. >> %log%
echo. >> %log%
echo Server Cert  >> %log%
echo. >> %log%
certutil -store "MY" Kofax.WebCapture.Localhost 1>> %log% 2>>&1
echo. >> %log%
echo. >> %log%
echo CA Cert  >> %log%
echo. >> %log%
certutil -store "Root" "Kofax Web Capture Service" 1>> %log% 2>>&1
echo. >> %log%
echo. >> %log%
echo URL ACL  >> %log%
echo. >> %log%
netsh http show urlacl 1>> %log% 2>>&1
echo. >> %log%
echo. >> %log%
echo SSL Cert Binding  >> %log%
echo. >> %log%
netsh http show sslcert 1>> %log% 2>>&1

 

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