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Kofax

KTA Message Connector Passive Inputs Changing to "UNKNOWN" State

3019141

Question / Problem: 

The state of the Kofax TotalAgility (KTA) Message Connector (KIC) Passive Inputs keep changing from "OK" to "UNKNOWN." They stay in this state until the Message Connector service is restarted. This fixes the problem temporarily, but the issue returns after some time passes. Is there a fix for this?

Answer / Solution: 

This issue is related to the following bug.

Bug 1327518: [7.5.0.17] Passive inputs can go to an Overdue state.

This issue was fixed in Fix Pack 17 for KTA 7.5 (7.5.0.17) and was added to the later versions of KTA , but no fix was applied to the earlier versions of KTA. 

 

Applies to:  

Product Version
KTA 7.3
KTA 7.4
KTA 7.5.0.16 and lower