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KTA Multiple Tenants license not found error when launching Tenant Management Console

Article # 3028909 - Page views: 75


Question / Problem: 

When launching Tenant Management Console, the following error is encountered: KTA Multiple Tenants license not found error


Answer / Solution: 

 This can occur because of 2 reasons:

  1. The activated serial doesn't have the 13002 code which is specific for OPMT.  Check your License statistics page to ensure you have the "Total Agility On-Premise Multi-tenancy" license present.  If not, contact your Account Rep or contact our Sales Support team to inquire about adding this license.  Sales Support hours are M-F 6am to 5:30 pm PST (GMT -8).  Dial (949) 727-1733. Use options 2, #, 1 or email to:  
  2. The TotalAgilityHostNameLive or TotalAgilityHostNameDev keys are invalid in the main TotalAgility web.config file.  The web.config file is located in the following directory by default:  \Program Files\Kofax\TotalAgility\Agility.Server.Web.  Make a backup copy before making any changes. Then open the file and search for the TotalAgilityHostNameLive and TotalAgilityHostNameDev keys and verify that they are correct and change, if necessary.


Applies to:  

Product Version