Skip to main content
Kofax

HP MFP Client Login screen does not load completely in OPMT environment

3025081

Question / Problem: 

When connecting to a KTA 7.6, 7.7, or 7.8 On-Premise Mutli-Tenant (OPMT) environment with separate Web and App servers, the HP MFP Client Login screen does not load completely and selecting a Shortcut does not load the Device Scan Form.

Answer / Solution: 

This issue can occur if the HP MFP Client is registered using totalagility (all lower case) as the Path value in the HP MFP Registration Utility.  The Path value is case-sensitive and the use of the wrong case can affect communication between the Web and App servers in an OPMT environment.

 

To resolve this issue:

  1. Run KofaxHewlettPackardRegistration.exe
  2. In the Device Connection tab, enter the hostname, Fully Qualified Domain Name, or IP Address and login credentials for the HP MFP device.
  3. Click Unregister
  4. Select the Kofax Registration tab
  5. In the Path field, enter TotalAgility (this value is case-sensitive)
  6. Enter the rest of the information in the Kofax Registration tab as before and click Register
  7. Close the HP Client Registration Utility

 

Applies to:  

Product Version
KTA 7.6
  7.7
  7.8

 

 

  • Was this article helpful?