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Kofax

HP MFP Device Logs

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Question / Problem: 

How to collect Device Logs from a Hewlett-Packard (HP) Multifunction Printer (MFP) device.

Answer / Solution: 

Device Logs are generated by the MFP Device itself, outside of the Kofax MFP Client.  Device logs often log the interactions between the Kofax MFP Client and the device's internal services, the events that occur within the device's internal processes, and communication between the device's internal processes and the KTA server.   Analyzing the Device Logs alongside the Kofax MFP Client logs provides a more complete view of all the activities that occur on the MFP device.

To collect the Device Logs and Device Data file from an HP MFP device:

  1. Log into the HP MFP device's web interface as administrator
  2. Select the Information tab
  3. Select Job Log from the menu
  4. To view the details of an individual Job Log entry, select the Job's radio button and click View Details
  5. To export the Job Log, click Export
  6. Under Filter, select All Jobs
  7. Under Save as Type, select Text (tab delimited)(*.txt)
  8. Click Export
  9. Save the .txt file to the local PC
  10. In the HP MFP device's web interface, select the Troubleshooting tab
  11. Select Diagnostic Data from the menu
  12. Select Create device data file and click Export
  13. Save the exported data file to the local PC

 

Applies to:  

Product Version
KTA 7.3
  7.4
  7.5
  7.6
  7.7
  7.8

 

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