Question / Problem:
How to collect the Device Logs from a Xerox Multifunction Printer (MFP) device.
Answer / Solution:
Device Logs are generated by the MFP Device itself, outside of the Kofax MFP Client. Device logs often log the interactions between the Kofax MFP Client and the device's internal services, the events that occur within the device's internal processes, and communication between the device's internal processes and the KTA server. Analyzing the Device Logs alongside the Kofax MFP Client logs provides a more complete view of all the activities that occur on the MFP device.
To collect the Device Logs from a Xerox MFP device:
- Log into the device's web interface (Centreware Internet Services) as administrator
- Select the Properties tab
- Navigate to General Setup | Network Logs
- Click Start Download
- Save the downloaded log file(s) to the local PC.