Mixed Print: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.

Issue

The job was suspended with the following reason:

Execution of activity Extraction in job XXXX on Kofax Transformation Server - YYYY
was aborted due to the following error(s): Error from ExtractionProcess.exe:
BeforeRecognizing - Profile: Mixed Print - Doc: C:\ProgramData\Kofax\TS\X\AAAA\BBB.xdc - Page: -1 -> Recognize failed: Detect_HP_MP failed: StructuredException. The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
See Kofax Transformation Server log for details.

Solution

Unfortunately, because the document contained sensitive information, further testing was not able to be done to diagnose the issue.

The workaround is to start the job after the suspended Extraction node, allowing the process to continue.  The user is then able to enter the missing data in the Validation activity

Level of Complexity 

Easy

Applies to