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Boeing Production Issue

Article # 3042632 - Page views: 40

Issue

Getting the following error in the event logs when trying to open a sub process:

Type : Agility.Server.Common.ErrorHandling.SystemException, Agility.Server.Integration.Common, Version=1.0.0.0, Culture=neutral, PublicKeyToken=d86c87abe4a71948
Message : Database error occurred. Contact your administrator.
Source : Agility.Server.Repository.SqlCommon
Help link : 
CustomData : 
ErrorCode : DatabaseError
Data : System.Collections.ListDictionaryInternal
TargetSite : Boolean IsMapIncreateSubJobActivity(Agility.Server.Core.Model.Processes.ProcessIdentity)
HResult : -2147199997
Stack Trace :    at Agility.Server.Repository.SqlCommon.ProcessCommonRepository.IsMapIncreateSubJobActivity(ProcessIdentity processIdentity)
   at Agility.Server.Repository.SqlCommon.ProcessCommonRepository.GetProcessData(ProcessData processData)
   at Agility.Server.Core.Model.Processes.Process.InternalLoadFromRepository()
   at Agility.Server.Core.Processes.ProcessReader.GetProcess(ProcessIdentity processIdentity)
   at Agility.Server.Core.Services.ProcessService.GetProcess(String sessionId, ProcessIdentity processIdentity)

 

Solution

Before trying the below, please make an backup Business process

  • In the KTA Designer, go to Workflow and select the Business Process with the issue.
  • Click three dots on selected and click on Versions.
  • Locate the oldest version you want to retain and then select the version just before this one and Click Delete.
  • You will be prompted to confirm you want to delete the selected version and all previous versions
  • After try to access the sub process

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
KTA 7.5+      

References

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Article # 3042632
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