KTA 7.7 - Trying to set up an SMTP Email Import Connector

Issue

Attempting to set up an email import connection with the SMTP option but there is no option to put an email address
 

Solution

You enabled SMTP in KTA Import Settings and then configured Import Sources.

However, to finalize the setting you need to go to Message Connector Configuration and set the "Email inbound via SMTP" 

Note: you cannot specify one email inbox using SMTP, once set it will bring all email from the inbox. If you need to use a specific inbox then you can use the other choices such as POP3, IMAP, MS Graph, etc. 

Level of Complexity 

Easy

 

Applies to  

Product	Version	Build	Environment	Hardware
KTA	7.7 +

References

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Article # 3041674