Skip to main content

KTA 7.7 - Trying to set up an SMTP Email Import Connector

Article # 3041674 - Page views: 87


Attempting to set up an email import connection with the SMTP option but there is no option to put an email address


You enabled SMTP in KTA Import Settings and then configured Import Sources.


However, to finalize the setting you need to go to Message Connector Configuration and set the "Email inbound via SMTP" 


Note: you cannot specify one email inbox using SMTP, once set it will bring all email from the inbox. If you need to use a specific inbox then you can use the other choices such as POP3, IMAP, MS Graph, etc. 

Level of Complexity 



Applies to  

Product Version Build Environment Hardware
KTA  7.7 +      


Add any references to other internal or external articles


Article # 3041674
  • Was this article helpful?