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KTA 7.7 - Trying to set up an SMTP Email Import Connector

Article # 3041674 - Page views: 65

Issue

Attempting to set up an email import connection with the SMTP option but there is no option to put an email address
 

Solution

You enabled SMTP in KTA Import Settings and then configured Import Sources.

KTASMTPimportsources.png

However, to finalize the setting you need to go to Message Connector Configuration and set the "Email inbound via SMTP" 

ktasmtp.png

Note: you cannot specify one email inbox using SMTP, once set it will bring all email from the inbox. If you need to use a specific inbox then you can use the other choices such as POP3, IMAP, MS Graph, etc. 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
KTA  7.7 +      

References

Add any references to other internal or external articles

 

Article # 3041674
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