Skip to main content
Kofax

Process in Validation activity does not show in WorkQueue

Article # 3046687 - Page views: 26

A process is stopped at a Validation (manual) activity, but when checkin on Workqueue (Menu: To Do -> Work Queue), it is not shown there

    In most cases this is caused by an incorrect resource assignment.

    This can be corrected/updated within the job viewer:

    • On Workspace go to -> Jobs -> Find
    • Select the job
    • Within the job view, on the left menu select -> View Job
    • Locate the validation activity and click over it
    • On the popup menu select -> Resoures
    • On the left box (Available Resources) go to -> Category -> Default Categories
    • Drag&Drop the category Everyone to the right box
    • Click on Update button

    Go back to the menu option To Do -> Work Queue, the activity should appear in the list.

    • Was this article helpful?