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APA - Email Ingestion failure at ClassifyExtract - BeforeMarkPagesForOCR: Exception from HRESULT: 0x80010105 (RPC E SERVERFAULT)

3019635

Problem: 

Email ingestion fails at ClassifyExtract with the following errors in the Application event log:

Log Name:      Application
Source:        KofaxTransformationServerService
Event ID:      54
Task Category: None
Level:         Error
Description:   Failed to perform KTT classification and extraction on document 0b2fd061-5ff0-445c-bc3c-ab1900bdebea: Kofax.CEBPM.CPUServer.Common.CPUServerException: Error from ExtractionProcess.exe: 
BeforeMarkPagesForOCR: The server threw an exception. (Exception from HRESULT: 0x80010105 (RPC_E_SERVERFAULT))
   at Kofax.CEBPM.CPUServer.Core.ResourceServer.ProcessPools.TransformationProcess.<>c__DisplayClass34_0.<ProcessTask>b__0()
   at Kofax.CEBPM.CPUServer.Core.ResourceServer.ProcessPools.ServiceProcess`1.RunTaskExecution[T](Func`1 serviceCall)
   at Kofax.CEBPM.CPUServer.Core.ResourceServer.ProcessPools.TransformationProcess.ProcessTask(SchedulerTask schedulerTask)
   at Kofax.CEBPM.CPUServer.Core.ResourceServer.ExecutionModel.KttDocumentExecution.ProcessTransformationTask(IServiceProcess serviceProcess, SchedulerTask task)
   at Kofax.CEBPM.CPUServer.Core.ResourceServer.ExecutionModel.ExecutionDocument.KttClassificationExtractionBaseExecution.Execute(IServiceProcess serviceProcess)


Log Name:      Application
Source:        KofaxTransformationServerService
Event ID:      54
Task Category: None
Level:         Error
Description:   Failed to process activity ClassifyExtract in job 9C642815168911EAA84E00224807ED5E. Job was suspended with note:
Execution of activity ClassifyExtract in job 9C642815168911EAA84E00224807ED5E on Kofax Transformation Server on ED-TSVR-04
was aborted due to the following error(s): Error from ExtractionProcess.exe: 
BeforeMarkPagesForOCR: The server threw an exception. (Exception from HRESULT: 0x80010105 (RPC_E_SERVERFAULT))
See Kofax Transformation Server log for details.

Solution: 

This problem occurs when Accounts Payable Agility is installed with Kofax TotalAgility 7.6  or later and the "Normalize images and create pages" setting for the Import Source is not enabled.

The following hosted documents provide details about configuring POP3 and IMAP import sources in KTA 7.6:
 

https://docshield.kofax.com/KTA/en_US/7.6.0-d4fslp3xyr/help/TA/All_Shared/Integration/t_importsetpop3.html

https://docshield.kofax.com/KTA/en_US/7.6.0-d4fslp3xyr/help/TA/All_Shared/Integration/t_importsetimap.html

 

Note that the process maps in APA 2.2 are compatible with  Kofax TotalAgility 7.5 and therefore "Normalize images and create pages" must be enabled in KTA 7.6 and later installations.

In order to enable this setting:

  1. In TotalAgility Designer, expand Integration and select "Import Settings".
  2. Open the Import Connection.
  3. Open the settings for the requires Import Source.
  4. Enable "Normalize images and create pages".
  5. Click on "Save" in the Import Source window.
  6. Click on "Save" in the Import Connection window.

Applies to:  

Product Version
APA 2.2