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Kofax

Could not perform recognition due to an internal OmniPage error: Recognition process soft TimeOut

Article # 3038645 - Page views: 156

Issue

Extraction is suspended with an error message similar to below.

BeforeExtraction: BeforeExtract: The execution of a locator method failed. Class = "Document Class", Locator = "AZL_Locator", Original error message: Could not perform recognition due to an internal OmniPage error: Recognition process soft TimeOut

Cause

This error is caused by the fact that certain OmniPage files take a long to initialize and therefore times out during the recognition process. 

This is a known bug that is due to be fixed in v7.10.0.1.  

Bug 1697007:[7.10.0.1] AZL using OmniPage throws the error "Could not perform recognition due to an internal OmniPage error: Recognition process soft TimeOut"

Solution

Apply v7.10.0.1 or use the workaround below.

  • Stop the TS Service
  • Backup all hand_s*.rec files in the folder C:\Program Files (x86)\Common Files\Kofax\OmniPage21\bin  to somewhere outside the bin folder
  • Delete all hand_s*.rec files in the bin folder except:
    • hand_s.rec
    • hand_s_de.rec
    • hand_s_us.rec
  • Start the TS Service

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
KTA

7.9.0.x

7.10.0.0

     

 

 

Article # 3038645