Could not perform recognition due to an internal OmniPage error: Recognition process soft TimeOut

Issue

Extraction is suspended with an error message similar to below.

BeforeExtraction: BeforeExtract: The execution of a locator method failed. Class = "Document Class", Locator = "AZL_Locator", Original error message: Could not perform recognition due to an internal OmniPage error: Recognition process soft TimeOut

Cause

This error is caused by the fact that certain OmniPage files take a long to initialize and therefore times out during the recognition process. 

This is a known bug that is due to be fixed in v7.10.0.1.  

Bug 1697007:[7.10.0.1] AZL using OmniPage throws the error "Could not perform recognition due to an internal OmniPage error: Recognition process soft TimeOut"

Solution

Apply v7.10.0.1 or use the workaround below.

• Stop the TS Service
• Backup all hand_s*.rec files in the folder C:\Program Files (x86)\Common Files\Kofax\OmniPage21\bin  to somewhere outside the bin folder
• Delete all hand_s*.rec files in the bin folder except:
  • hand_s.rec
  • hand_s_de.rec
  • hand_s_us.rec
• Start the TS Service

 

Level of Complexity 

Moderate

 

Applies to  

Product	Version	Build	Environment	Hardware
KTA	7.9.0.x 7.10.0.0

 

 

Article # 3038645