Could not perform recognition due to an internal OmniPage error: Recognition process soft TimeOut
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Issue
Extraction is suspended with an error message similar to below.
BeforeExtraction: BeforeExtract: The execution of a locator method failed. Class = "Document Class", Locator = "AZL_Locator", Original error message: Could not perform recognition due to an internal OmniPage error: Recognition process soft TimeOut
Cause
This error is caused by the fact that certain OmniPage files take a long to initialize and therefore times out during the recognition process.
This is a known bug that is due to be fixed in v7.10.0.1.
Bug 1697007:[7.10.0.1] AZL using OmniPage throws the error "Could not perform recognition due to an internal OmniPage error: Recognition process soft TimeOut"
Solution
Apply v7.10.0.1 or use the workaround below.
- Stop the TS Service
- Backup all hand_s*.rec files in the folder C:\Program Files (x86)\Common Files\Kofax\OmniPage21\bin to somewhere outside the bin folder
- Delete all hand_s*.rec files in the bin folder except:
- hand_s.rec
- hand_s_de.rec
- hand_s_us.rec
- Start the TS Service
Level of Complexity
Moderate
Applies to
Product | Version | Build | Environment | Hardware |
---|---|---|---|---|
KTA |
7.9.0.x 7.10.0.0 |