Answer / Solution:
DosadiLog is a Diagnostic Logging utility that logs the communication between WebCapture Service and a TWAIN driver. DosadiLog is provided by Atalasoft (from Kofax) on their EZTWAIN website.
To use DosadiLog to log communication between WebCaptureService and a TWAIN driver:
- Download DosadiLog from Atalasoft's EZTWAIN website.
- Run the downloaded setup.exe to install DosadiLog
- Launch DosadiLog from the Dosadi program group in the Start menu.
- Replicate the WebCapture Service behavior
- In DosadiLog, select Save As from the File menu
- Save the
dosadi.log file to the desired location
- Zip up the
dosadi.log file and attach the zipped package to the case for analysis.