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Kofax

Edit Document Viewer Missing

3011144

Question / Problem: 

Why is the image viewer missing in the Edit Document Window for the Extraction Set in the Transformation Designer?

Answer / Solution: 

If the image viewer is  missing from the Edit Document window then a registry value is corrupt.

To resolve navigate to the following registry key:

HKCU\SOFTWARE\Kofax\Transformation\4.0\Training

If there are any unusually high values such as WidthFieldTree = 65000 that is most likely the cause of the issue. This can be resolved by either changing the values to a reasonable value or just delete the entire registry key and it will be regenerated next time the window is opened.

Applies to:  

Product Version Category
KTA 7.6 Transformation Designer
KTA 7.5 Transformation Designer
KTA 7.4 Transformation Designer
KTA 7.3 Transformation Designer

 

Author:  Sarah Bringold