Email activity sending HTML email with signature not showing in Thunderbird email client
Article # 3042880 - Page views: 5
Issue
When using the Email activity to send an HTML email that contains an image file in the email signature, the image is showing blank with a place holder. Attached to this KB article is also a reproduction video to validate if the issue explained is the same.
Cause
This is a Thunderbird issue. The images are passed as cid https://sendgrid.com/blog/embedding-images-emails-facts/
Below is the bug reported with Mozilla.
Solution
Use any other email client besides Thunderbird like Outlook and the email signature file will show correctly.
Level of Complexity
Easy
Applies to
Product | Version | Build | Environment | Hardware |
---|---|---|---|---|
KTA | All |
References
Add any references to other internal or external articles