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Kofax

Email body not getting ingested into KTA

Article # 3041519 - Page views: 47

Issue

When ingesting an Email with an attachment into KTA, the email body is not showing in KTA but the attachment is showing up.  In the Message Connector monitor, the message itself also does not show any errors and shows successfully transfered to KC status.

 

In the C:\ProgramData\Kofax\KFXConverter\KFXConverter.log file, the following error is encountered:

0000-00-00 21:37:57.994 ERROR [Thread=1] [KFXConverter.Converter] File normalization to PDF/A FAILED with ErrorCode: PDF_E_CONVERSION

0000-00-00 21:37:57.999 ERROR [Thread=1] [KFXConverter.Converter] Conversion failed

 

Cause

This can be caused by certain properties within the email itself that causes a 'soft' document conversion error.  Soft meaning the message will still process through the Message Connector as a job in KTA.

 

Solution

For one particular email, the resolution was the following:

1) Stop MC service.

2) Navigate to: C:\Program Files (x86)\Kofax\KIC-ED\MC\bin\KFXConverter

3) Make a backup of the 'KFXConverter.ini" file.

4) Towards the bottom of the file edit the AllowedErrors to 4228. Save changes.

5) Restart the MC service.

 

This particular email / issue is resolved in KTA 7.10 and higher.

 

The different values for this AllowedErrors parameter is covered in the KTA installation guides.  Below is a screenshot for reference.  If there are specific PDF conversion errors in the KFXConverter.log, feel free to open a support case for investigation.

allowederrors.jpg

 

Keyword: PDF_E_CONVERSION

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
KTA 7.6      
KTA 7.7      
KTA 7.8      
KTA 7.9      

References

Add any references to other internal or external articles

 

Article # 3041519