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Kofax

Error: Document conversion failure Document Conversion failed with exit code 1.

Article # 3040336 - Page views: 55

Issue

When trying to conver a document on Message Connector (MC) or using the KFS Converter is appearing this error message: 

The document message.eml is rejected because it could not be nomalized to PDF/A. The error is: Document conversion failure Document Conversion failed with exit code 1.

 

Cause

By default, PDF normalization is getting applied to email body (not for email attachment). This is for  a possible issue with 3rd party library used in KIC.

Solution

Bug 1782432 was created.

Bug 1782432:Email body fails to convert with error "The document message.eml is rejected because it could not be normalized to PDF/A. The error is: Document conversion failure Document Conversion failed with exit code 1"

 

This Bug is fixed on fixpack v7.7.0.24.

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
KTA 7.7 0.22.0.709    

References

Add any references to other internal or external articles

 

Article # 3040336
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