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Kofax

Error code: 404. Error message: Error code: ErrorItemNotFound - when using MS Graph

Article # 3048675 - Page views: 52

Issue

When attempting to Test an MS Graph connection in the Import source configuration, the following error is encountered:

Error code: ErrorItemNotFound

Error message: The specified object was not found in the store,.

Default folder AllItems not found.

IC Error_MSGraph.jpg

 

Cause

This is caused by incorrect permissions set within the Azure Application.

 

Solution

Review required permissions noted in the Administrators Guide for the version of KTA being used.

Organization of KTA Documentation

 

If all configurations are correct, open a case with Technical support and provide the following:

1 -Full version of KTA.

2 - MC version.  This can be captured in the Message Connector Monitor screen.

MC version.jpg

3 - Enable MC debug logging using the following KB article: How to enable debug Message Connector logging  

4 - Reproduce issue and provide all MC logs located in:  C:\ProgramData\Kofax\KIC-ED\MC\Log

5 - Provide screenshot(s) of all permissions configured in the Azure application side.

 

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
KTA All      

References

Add any references to other internal or external articles

 

Article # 3048675
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