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Export Connector activity is not processing

Article # 3037629 - Page views: 72

Issue

When the Job reaches the export connector activity, the Job is not processes. It seems that nothing is happening.

Within the Windows application eventlog the following errors is seen:

...Message : Invalid object name 'AUDIT_LOG'....

 

Cause

The export connector service uses the Database configuration from the config files:

Agility.Server.Core.ExportService.exe.config and Agility.Server.Core.ExportWorker.Host.exe.config

C:\Program Files\Kofax\TotalAgility\CoreWorkerService\

The error is happening, when the DB connection strings are incorrect and are not pointing to the correct KTA database server or KTA databses

 

Solution

Verify that the DB connection strings within the config files are correct. Adjust the connection string to point to the correct servers and DB.

After the change, restart the Kofax Export connector service and process the Job again to the export activity.

 

Level of Complexity 

Easy

 

Applies to  
Product Version Build Environment Hardware
Kofax Total Agility 7.8      

 

References

Add any references to other internal or external articles.

 

 

 

Article # 3037629
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