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Export job and colligated Document data desktop app

Article # 3037583 - Page views: 141

Issue

The Export job and colligated Document data desktop app was created by Technical Support to gather job and document data to assist in troubleshooting support cases. 

 

Solution

Prerequisites 
  • All supported versions of Windows (server and client).
  • .NET 4.7.2 or above
  • KTA 7.4 or above
  • Supports KTA OP and OPMT deployments
User Guide 
  1. Download the Export job and colligated Document data desktop app from here
  2. Enter the job id you will to export
  3. Enter the web server (SDK) location - eg, localhost, hostname, tenant.hostname.domain.com
  4. Select protocol and port number
  5. click run and select a download location
Data Collection 
  • Job History
  • Job Audit log entries
  • Job Variables
  • Job Notes
  • Documents associated with the job, including source documents (if exists).
  • Exports job process with associated capture projects

 

Note:

Some customers may restrict information such as job variable data or samples in the capture projects.  If this is the case, it is possible to redact the information in the generated zip folder before attaching to your Kofax support case. 

For importing the process into KTA, if a form folder exists within the process export zip, delete it. This should allow the export process zip to import into KTA.

Level of Complexity 

Easy

Applies to  

Product Version Build Environment Hardware
Kofax TotalAgility All      

References

Add any references to other internal or external articles

 

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