Question / Problem:
When setting up the Database Export Connector, we have found that the ability to select Kofax PDF has been grayed out. How can I export to PDF?
Answer / Solution:
This is a known issue with TotalAgiligy APIs where the value used to check whether PDF Generator is present is exposed incorrectly.
To resolve this issue, please take the following steps:
Enter How to here:
- Complete selecting appropriate options in the first two tabs as desired.
- Click Apply to save the settings, then close the Export Connector setup dialog.
- In the Export Connector utility, click Update to re-enter the Export Connector setup.
- Navigate to the Document Storage tab, where you will now be able to select Kofax PDF.