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Export to Kofax PDF Files Disabled in Database Export Connector


Question / Problem: 

When setting up the Database Export Connector, we have found that the ability to select Kofax PDF has been grayed out. How can I export to PDF?

Answer / Solution: 

This is a known issue with TotalAgiligy APIs where the value used to check whether PDF Generator is present is exposed incorrectly.

To resolve this issue, please take the following steps:

Enter How to here:

  1. Complete selecting appropriate options in the first two tabs as desired.
  2. Click Apply to save the settings, then close the Export Connector setup dialog.
  3. In the Export Connector utility, click Update to re-enter the Export Connector setup.
  4. Navigate to the Document Storage tab, where you will now be able to select Kofax PDF.


Applies to:  

Product Version
KEC 1.0
KTA 7.5
KTA 7.6