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IPA - Line Pairing Component Troubleshooting

What diagnostic steps should I follow and what information should I gather when there is an issue with Line Pairing in Invoice Processing Agility (IPA)?

Applies To

  • Invoice Processing Agility: 1.0 and higher

Overview

  • IPA extracts information from Invoices. As part of this process, it may also match lines on the Purchase Order Invoices to lines on the Purchase Order itself. This behavior is configurable via IPA Settings.

Troubleshooting Steps

Invoice Lines Do Not Pair to Purchase Order Lines

  • Refer to IPA - Reasons Line Pairing will not Occur, which details the legitimate reasons why invoice lines would be expected not to pair to purchase order lines.
  • If none of the reasons from the above article can adequately explain the failure to match one or more lines, enable line pairing logging as detailed below, and reproduce the behavior. Once line pairing logging is enabled, review the log file. If the problem is still not apparent, please log a support case and provide the log file along with a description of the issue. Be sure to disable line pairing logging once it is no longer needed.

Logging

Enable Debug Logging

  • Go to the IPA Settings in the Solution Configuration Manager (SCM) and ensure the checkbox is selected for Activate Log.
  • Save the setting change.

Disable Debug Logging

  • Go to the IPA Settings in the Solution Configuration Manager (SCM) and ensure the checkbox is not selected for Activate Log.
  • Save the setting change.

Log File Location

  • Logging related to line pairing appears in the IPA_CoreWorker.log file which is found in the Logging directory that is configured in IP Agility Settings.

Impact of Debug Logging

  • Logging for line pairing has no significant impact on performance, although it may result in significant growth in the IPA_CoreWorker.log file.

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