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Kofax

IPA - SCM Page does not display correctly

Applies To

  • Invoice Processing Agility: 1.0 and higher

Behavior

  • When launching Solution Configuration Manager, the page is not displayed correctly with no icons, labels, menu items, or buttons:

 

Known Causes

  • The Solution Configuration Manager (SCM) retrieves resource information from the database. Any failure to access the database to retrieve the resource information, results in the page as shown above.

Resolution

  • Navigate to the file system location of the SCM Web Site (where web.config file resides)
  • Open the Trace.log file and review the errors/messages in the trace.log file

 

Below is an example of the error message from the trace.log file, this relates to an incorrect connection string with the Provider=text:

2017-02-22 03:07:03,471 [1] ERROR Configurator.Web.Core.Localization.LocalizationHelper (null) - System.ArgumentException: Keyword not supported: 'provider'.
at System.Data.Common.DbConnectionOptions.ParseInternal(Hashtable parsetable, String connectionString, Boolean buildChain, Hashtable synonyms, Boolean firstKey)

Common resolution steps related to this scenario would be to:

  • Verify the Data Source connection string is correct
  • Verify the web identity/user has sufficient privileges to access the database tables

Keywords: IPA; SCM; SCM page