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Kofax

IPA SCM - Hosted in Azure - The server was not found or was not accessible

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Article # 306821 - Page views: 153

Applies To

  • Invoice Processing Agility: 1.1 - Hosted in Azure

Behavior

When a customer wants to connect the on-premise SCM to the Azure tenant DB, they will encounter a connectivity issue:

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Known Causes

Edit section

The error is because the CloudOps Kofax Team need to allow the IP address from the customer's local SCM through the Azure firewall.

Resolution

Open a Kofax Support Ticket indicating the request.