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Kofax

IPA install - Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout

Applies To

  • Invoice Processing Agility: 1.1

Behavior

  • IPA 1.1 installer fails with the below error message in the log file:

    Calling custom action SetupBackEnd!SetupBackEnd.CustomActions.KtaSetupPackage
    Start KTA package setup
    The request channel timed out while waiting for a reply after 00:00:59.9217390. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.

Known Causes

  • The SendTimeout value on the Binding in the KTA web.config file is low.

Resolution

  • Increase the SendTimeout value on the Binding in the KTA web.config file by adding 20 more seconds.
  • Try the IPA installer again.
  • If it fails with the same error again, try adding 20 more seconds until the issue seems resolved.

 

Keywords: IPA, install, timeout,SendTimeout, binding, value

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