Skip to main content
Kofax

Insufficient licensing to run the requested module or feature

Article # 3035550 - Page views: 359

Issue

When attempting to log into the Designer or Workspace, we get this error:

License error: [8001] AcLicImp: Insufficient licensing to run the requested module or feature. 
Close down unused instances or obtain a new activation code that reflects your actual licensing requirements. 
( TotalAgility Concurrent Full User ) [CLicInterfaceImp::RequestSharedFeatureLicenses] 
<Server: licnese servername> <Server: servername>

LicenceError.png

Cause

This error can be caused by all of the current user licenses being consumed

Solution

Log Users off via the Workspace LoggedOnUsers.form
Ensure Allow Multiple Logons is disabled in System Settings - Passwords and logon
Ensure users are trained to log off properly (instead of closing the browser)
Ensure there are sufficient licenses

See references for KBs to check where licenses are being consumed

Level of Complexity 

Easy

Applies to  

Product Version Build Environment Hardware
Kofax TotalAgility v7.x      

 

Article # 3035550
  • Was this article helpful?