Question / Problem:
Why is there an Invalid Session ID error when importing or exporting in KTA Designer?
Answer / Solution:
Import and Export of packages, processes and forms uses the Kofax Streaming Service.
Ensure the Streaming Service is started and functioning properly:
- Go to Services and make sure the Kofax Streaming Service is started.
- Make sure the same account that is running the Kofax Core Worker Service is running the Kofax Streaming Service.
- Make sure that the host endpoint is set correctly in the Streaming Service config file. In a load balanced environment, the Streaming Service host value must match the load balancer endpoint on the Web server.
The streaming service config file is located by default at C:\Program Files\Kofax\TotalAgility\CoreWorkerService\Agility.Server.StreamingService.exe.config
For OPMT environments, there are entries for both Live and Dev depending on which environment the issue is in:
- Update the value to match the correct server domain, for example try using just the domain instead of computername.domain, and restart the streaming service.